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The rules of using the ENETIQA a.s. website

The owner and operator of the website www.enetiqa.cz is the company ENETIQA a.s., based in Kačírkova 982/4, Postcode: 158 00, Prague 5 – Jinonice, ID: 496 85 490, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 14942 (hereinafter the "Operator"), which, in accordance with the Act no. 121/2000 Coll., on the Act of authors´ right, rights connected with the Authors 'right and changes of other Acts (hereinafter the "Copyright Act") is entitled to exercise property rights to this website.

The Operator hereby issues the Terms and Conditions for the use of the website www.enetiqa.cz (hereinafter the "Conditions"). These Terms and Conditions shall apply to all persons who intend to use the appropriate website www.enetiqa.cz (hereinafter the "User"). The User agrees with these Terms and Conditions by entering the website www.enetiqa.cz or using any information from this website www.enetiqa.cz.

The Operator has all copyrights to all contents of the website www.enetiqa.cz, in particular, to texts, graphics, website design, files, links, technical drawings, systematization of the website and other information contained on the website www.mvv.cz.

Without the Operator's consent, it is forbidden to interfere in any way the technical nature or the contents of the website www.enetiqa.cz. Only the Operator has the right to decide on any change, removal or addition of any parts of the website.

Some of the information published on the website www.enetiqa.cz is taken by the Operator from other sources which he considers reliable. Yet the Operator is not responsible for the accuracy and up-to-dateness of the published information. All information published on this website has merely informative nature.

When using the website www.enetiqa.cz, the User undertakes to follow the applicable laws of the Czech Republic, to act in accordance with good morals and the rules of fair trade, and not to harm the image of the Operator and other Users of the websites www.enetiqa.cz.

The User undertakes not to interfere in any way, without permission of the Operator, into the content of the website www.enetiqa.cz, not to allow the intervention of third parties in the content of the website www.enetiqa.cz, not to create false reports or not to load files with viruses or any dangerous or harmful programs on the website www.enetiqa.cz, not to spread on the website of the Operator any message or material breaching the laws of the Czech Republic or good manners, or the materials threatening public order, not to spread misleading or false reports or materials, materials that interfere with the rights and legitimate interests of third parties, which are against human dignity or the content of which may discriminate or discriminate in terms of religion, creed, race, gender or which promote any unlawful conduct. In case of a breach of these Terms and Conditions by the User, such practices may be regarded by the Operator as the breach of contractual terms and the Operator can disable the User the access to the website www.enetiqa.cz.

Personal data

The Operator handles personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive No. 95/46/EC and the Act No. 110/2019 Coll., On Proceeding of Personal Data, as amended, the Act No. 127/2005 Coll., On Electronic Communications, and in accordance with the relevant provisions of the Act no. 89/2012 Coll., the Civil Code, as amended, with the applicable laws of the Czech Republic and the European Union.

The User gives the Operator his consent to the processing of personal data for the agreed purpose. All personal data of the User may only be used for the agreed purpose. More details on the processing of personal data, data handling are specified in the Privacy Policy of the Operator on the websites www.enetiqa.cz/zpracovani-osobnich-udaju .

The Operator reserves the right to use and pass any data needed for the judicial or administrative proceedings and investigations on the public account under the relevant legislation. The Operator is not responsible for the practices of the third parties.


Cookies are the information that allows the website to remember the important information that will facilitate the User its further use. Cookies are used at the most of the Operator's website. By using the website www.enetiqa.cz, the User gives consent to the use of cookies and storage of cookies on the User's computer or other device. On his website www.enetiqa.cz, the Operator uses cookies to customize the content and monitor the website traffic.

If User does not want to and does not use cookies, and if User wants to be informed about using each cookie, he/she shall select this option in his/her internet browser options (for example in History options or Personal data - depends on type of internet browser).  If User blocks all the cookies, he/she will not be able to use certain features of the website.


Any dispute arising in connection with the use of this website www.enetiqa.cz will be objectively discussed at the local court of the Czech Republic in accordance with the Czech law.

Validity and Effectiveness of the Conditions

These Terms and Conditions can be changed or amended only by the Operator. The legal relationship arising between the Operator and the User of this website before the change or cancellation of the Terms and Conditions shall be governed by the wording effective on the date of creation of such relationship. The Terms and Conditions of using this website www.enetiqa.cz were published on 22. 12. 2020 and are valid and effective since this date.  

Alternative extrajudicial disputes

In the case there is a consumer´s dispute between ENETIQA a.s. and consumer arising from the agreement on heat energy supply or purchase contracts, contracts for the provision of services in the field of heating, gas
and electricity, which can not be solved by mutual agreement, the consumer may file a petition for resolving such a dispute to a subject of alternative extrajudicial disputes, which is: Energy Regulatory Office, Department of Legal Consumer Protection, Pplk. Sochora 27, 170 00 Prague 7, Email: podatelna@eru.cz , website: www.eru.cz

About the website authors

In case of any questions or any technical problems, please contact the authors by e-mail info(zavinac)enetiqa.cz.

The design is created by the company GAT, s.r.o.

The site's technical solution was implemented by the company Studio Animato s. r. o.